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Shipping & Returns

Shipping Policy

  • We usually process the orders within 24/48 hours of purchase (Monday - Friday)
  • Please allow up to 7 working days for order to arrive before contacting us, courier times may vary 
  • Shipping times may vary due to the availability of goods
  • Orders not dispatched on weekends or bank holidays
  • An email confirmation will be sent when the order has been dispatched, this will be sent to the email address stated on your order
  • Standard UK orders will be sent via Royal Mail second class
  • First Class & Recorded delivery is available, choose this option at check out
  • WE SHIP WORLDWIDE
  • International shipping costs apply
  • Delivery times may vary internationally, for more information get in touch, info@thebearhug.com
  • If you select a ‘signed for’ service, please make sure someone is at home to receive the package. If the package cannot be delivered, it may be returned to us. We can resend it, but additional postage costs will be applicable.
  • We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the carrier
  • If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the carrier prior to any offered refund. In this case it is the carriers policy that we wait 15 working days (UK) and 20 working days (internationally) before this can be done. 

Shipping rates

  • ROYAL MAIL 48 - FREE (UK ONLY)
  • ROYAL MAIL 24 - £1.50 (UK ONLY)
  • RECORDED UK (NOT NEXT DAY) - £6.50
  • AIRMAIL - £6.50
  • EUROPEAN RECORDED - £12.50
  • INTERNATIONAL (EXCLUDING EU) RECORDED - £14.50

Pre-Orders

  • All Pre Order items are not yet available and cannot be shipped until the advised delivery date.
  • All pre orders must be paid in full to secure your order.
  • If you have ordered Pre Order items with a launch date, we will then reserve your total order until the release date. The total order will be processed by us on or before the day of the release.
  • Sizing is stated on the specific designs Product Page however not all Pre Orders can be the same size as other products on the website.
  • The time frames of arrival provided on the Product Page are estimated via our suppliers and please know that these deliveries can be delayed or brought forward from time to time, but ensure that we will do our absolute best to make sure they come on time!
  • Pre orders can be cancelled at anytime for a store credit, exchange or a full refund if emailed before it is dispatched. 


Sample Sale Orders

  • All Sample Sale orders are Random unless requested.
    If you have emailed with your top 5 chosen designs, provided we have the stock you will be sent one of these. If you have not emailed requesting a specific design you will be sent a random T-shirt in your requested size. 
  • No Exchanges or Refunds on Sample Sale Orders.

Return Policy

  • Downloadable returns form below - PRINT & FILL OUT 
  • Merchandise must be returned within 30days
  • Return form must be included
  •  Items must be in their original form (NOT worn, altered, or washed).
  • Sale items can only be exchanged, they are not eligible for a refund.
  • Sample Sale items are not available for Exchange or a Refund.
  • We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage
  • The Bearhug does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to info@thebearhug.com, before sending the item back
  • The cost of returning the item to us is your responsibility
  • No refunds for items damaged in shipping, In that case, you must file a complaint with the carrier
  • We are not responsible for lost returns or exchanges
  • Original shipping and handling charges are not refundable
  • All Refunds are issued to the original payment method

Exchange Policy

  • Merchandise must be returned to exchange within 30days
  • Once we have received your package it can take up to 14 days to process an exchange
  • Additional postage & packaging will be charged for exchanges to be sent back out. You will be notified via email on the appropriate payment method.
  •  Please be assured that all exchanges will be processed as quickly as possible

If you have any other queries regarding Returns/Exchanges/Shipping please email:

info@thebearhug.com

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