We usually process the orders within 24/48 hours of purchase (Monday - Friday)
Please allow up to 7 working days for order to arrive before contacting us, courier times may vary
Shipping times may vary due to the availability of goods
Orders not dispatched on weekends or bank holidays
An email confirmation will be sent when the order has been dispatched, this will be sent to the email address stated on your order
Standard UK orders will be sent via Royal Mail first class
Recorded delivery is available, choose this option at check out
WE SHIP WORLDWIDE
International shipping costs apply
Delivery times may vary internationally, for more information get in touch, email@example.com
If you select a ‘signed for’ service, please make sure someone is at home to receive the package. If the package cannot be delivered, it may be returned to us. We can resend it, but additional postage costs will be applicable.
We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the carrier
If an item does not arrive, providing we have dispatched the item and have the relevant proof of postage, we must submit a missing parcel form with the carrier prior to any offered refund. In this case it is the carriers policy that we wait 15 working days (UK) and 20 working days (internationally) before this can be done.
Royal Mail First Class - £2.99
Recorded UK - £7.50
Airmail - £6.50
European Recorded - £12.50
International (Excluding EU) Recorded - £14.50
Downloadable returns form below - PRINT & FILL OUT
Merchandise must be returned within 30days
Return form must be included
Items must be in their original form (NOT worn, altered, or washed).
We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage
The Bearhug does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to firstname.lastname@example.org, before sending the item back
The cost of returning the item to us is your responsibility
No refunds for items damaged in shipping, In that case, you must file a complaint with the carrier
We are not responsible for lost returns or exchanges
Original shipping and handling charges are not refundable
All Refunds are issued to the original payment method
Once we have received your package it can take up to 14 days to process an exchange
Additional postage & packaging will be charged for exchanges to be sent back out. You will be notified via email on the appropriate payment method.
Please be assured that all exchanges will be processed as quickly as possible
If you have any other queries regarding Returns/Exhange/Shipping please email: