THE BEARHUG (CO.) LTD Mystery Box! Limited Time Offer

BEARHUG MYSTERY BOX! Get one while you can!

• BOX NO.1 - £30 FOR A VALUE OF £50 WORTH OF PRODUCTS
• BOX NO.2 - £50 FOR A VALUE OF £80 WORTH OF PRODUCTS
• BOX NO.3 - £100 FOR A VALUE OF £160 WORTH OF PRODUCTS
• BOX NO.4 - £150 FOR A VALUE OF £250 WORTH OF PRODUCTS

ORDERS MAY TAKE  5-14 WORKING DAYS TO BE DISPATCHED.

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You pick the box & we'll fill it with Bearhug products from the past year.

ALL DESIGN WILL BE PICKED AT RANDOM FROM ALL THE CURRENT STOCK, FROM THESE OPTIONS - 

• T-SHIRTS - SHORT SLEEVE, LONG SLEEVE, EMBROIDERED & RAGLAN
• SWEATSHIRTS - PRINTED & EMBROIDERED
• HOODIES - PRINTED & EMBROIDERED
• HEADWEAR - EMBROIDERED CAP, BEANIES, TRUCKER CAP
• BAGS - BACKPACK, BARREL BAG, HEAVYWEIGHT TOTE, STANDARD TOTE 
• LIMITED EDITION PRINTS - Signed Artwork from Luke Dixon
• STICKERS 

WE'RE UNABLE TO EXCHANGE ITEMS OR TAKE PREFERENCES FOR THE BOXES. ALL CHOICES ARE FINAL. MIXED SIZE OPTION CAN'T BE SPECIFIED.

ANY QUESTIONS EMAIL INFO@THEBEARHUG.COM 

The Mystery Box is excluded from all other offers & codes.

Shipping Policy

• We endeavour to dispatch items within 2-10 working days of purchase
• Shipping times may vary due to the availability of goods
• Orders not dispatched on weekends or bank holidays
• An email confirmation will be sent when the order has been dispatched, this will be sent to the email address stated on your order
• UK orders will be sent via Royal Mail Tracked 48
• As stated on the ROYAL MAIL website...  *Royal Mail 48® we aim to deliver the majority of your items within 2 working days, although there can be delays*
• We ship Worldwide
• International shipping costs apply (CUSTOMS CHARGES MAY APPLY AS OF JAN 2021)
• Delivery times may vary internationally, for more information get in touch, info@thebearhug.com
• We cannot be held responsible for items damaged in shipping, in this case you must file a complaint with the carrier.
• PLEASE NOTE: If it is an International Delivery it can take up to 20 working days to be delivered to you.

Shipping rates

• ROYAL MAIL TRACKED 48 - £2.95 (UK ONLY) - FREE ON ORDERS OVER £40
• INTERNATIONAL TRACKED - WEIGHT BASED AT CHECKOUT (CUSTOMERS MAY BE REQUIRED TO PAY CUSTOMS CHARGES)

• If you have any other queries regarding Returns/Exchange/Shipping please email: info@thebearhug.com

Pre Order Policy 

• All Pre Order items are not yet available and cannot be shipped until the advised delivery date.
• All pre orders must be paid in full to secure your order.
• The time frames of arrival provided on the Product Page are estimated via our suppliers and please know that these deliveries can be delayed or brought forward from time to time, but ensure that we will do our absolute best to make sure they come on time!
• If you have ordered Pre Order items with a launch date, we will then reserve your total order until the release date. The total order will be processed by us on or before the day of the release.
• Pre orders can be cancelled at anytime for a store credit, exchange or a full refund if emailed before it is dispatched. 

• The highest standards of the Payments Card Industry Data Security Standards (PCI-DSS Level 1). What does that mean to you? Our encryption, data security and physical security meet the industry's highest standards to keep you safe.
• We're dedicated to protecting your privacy and making your payments safe. Not only do we use highly effective payment security technology. We also have a team of security experts working 24/7 to ensure your safety.

Return Policy

• DOWNLOADABLE RETURNS FORM AVAILABLE VIA RETURNS SECTION AT BOTTOM OF WEBSITE
• Merchandise must be returned within 30days. (Extended to 60 days due to COVID-19)
•  Items must be in their original form (NOT worn, altered, or washed).
• We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage.
• The Bearhug does not guarantee the exchange or credit for a defective item. If you believe an item is defective please give notice to info@thebearhug.com, before sending the item back.
• The cost of returning the item to us is your responsibility.
• No refunds for items damaged in shipping, In that case, you must file a complaint with the carrier.
• We are not responsible for lost returns or exchanges.
• Original shipping and handling charges are not refundable.

• All Refunds are issued to the original payment method.

 Exchange Policy

• Merchandise must be returned for exchange within 30days. (extended to 60 days, due to COVID-19)
• Once we have received your package it can take up to 14 days to process an exchange.
• Additional postage & packaging will be charged for exchanges to be sent back out. You will be notified via email on the appropriate payment method.
•  Please be assured that all exchanges will be processed as quickly as possible.

Size Guide:

**REFER TO SIZE GUIDE FOR EACH PRODUCT HERE**