COVID-19 UPDATE

COVID-19 - SEPTEMBER UPDATE.

 

Going into September 2020, we felt we need to give a transparent update on our current situation. COVID has massively impacted us over the past few months, not all negative - but we've struggled to catch up with orders. One positive from all of this is we've managed to create four new roles within the company during the pandemic, mainly to help us meet the current demand.

 

Mid-September we'll be moving to larger premises, we'll be upgrading equipment & as a result be able to process orders quicker. The downside is we'll be unable to dispatch between Thursday 10th & Tuesday 15th of September - due to the move. 

 

30.8.20 - The current dispatch time is between 3 & 10 working days, depending on the product. Some items have been set to a pre-order to help with staggering dispatch & keeping correct stock levels.

 

Once we're all set up, expect bigger & better things from us, going into the crazy end of year period. We really appreciate the support, If you have any questions, please e-mail info@thebearhug.com or use the contact page & we'll aim to get back in touch within two working days.

 

Currently, answering the phone during the day has become increasingly difficult, as we're all working like the clappers to get orders dispatched asap. We'll make sure we reply to your e-mail before any movement on your order.

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