COVID-19 UPDATE

MAY 2020 - COVID-19 UPDATE

 

After an enforced break at the end of March, which continued into early April - my wife & I managed to restart a limited dispatch service throughout. It's been almost 9 years since I went from the artwork right through to packing orders...so we were a bit rusty!

 

As of May 1st, the team returned to work, as they were furloughed at the end of March. We'll now be working even harder to get back on top of orders quickly. Any issues or questions, please e-mail info@thebearhug.com -

  1. We’re still accepting online orders. You can go through the normal process & select your shipping options.
  2. We dispatching on a limited basis 5 days a week (Mon-Fri), so we process orders chronologically. Once back in & fully operational, we’ll be producing 7-days a week, extended shifts & with more staff members.
  3. You’ll be able to cancel your order at any point - just e-mail info@thebearhug.com
  4. We’ve extended our return period up to 60-days, but this is flexible due to the changing events, so it will be specific to your order.
  5. All customers will receive a dispatch e-mail once processed.

Currently, we are 2 weeks behind on dispatch, but this will be updated daily. 

 

Hopefully, you understand the situation & we massively appreciate the support.

 

Any questions - please use the contact form & we'll get back in touch with you asap. It's difficult for us to monitor the phone, as we're only a small team & need to focus on dispatching orders as fast as possible.

 

Stay Safe!

 

Luke, Noelle & the Bearhug Co. Team

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