**LAST CHRISTMAS POSTAGE FOR UK CUSTOMERS - 11am - 18.12.19
Overview - We’ve done our best to prepare for the Black Friday sale, but we can only guess at how it will pan out. We’re expecting delays, so please bear(hug) with us while we get out your orders as fast as possible. Depending on the product dispatch can take anything from 1-7 working days, if you need an update - use the contact form to get in touch & we’ll get back to you asap - https://www.thebearhug.com/contact-i3
Due to the increased volume of sales, we may take a little longer in getting back to you - but we’ll do our best! If you can add as much information in regards to your order as possible, this will speed up the process.
Next-Day delivery isn’t available during the festive period, as we’re unable to process in time. We’ll be dispatching orders with the 2nd Class Recorded option with Royal Mail, then from the 16th of December, we’ll offer 1st Class Recorded as standard to ensure Christmas delivery. Tracking is available for all orders, If you don’t receive the information upon dispatch - get in contact using the above link. Tracking can take up to 48 hours to activate.
Last postage dates for Christmas - UK
Royal Mail 2nd Class & 2nd Class Signed For - Wednesday 18th December - 11AM
Royal Mail 1st Class & 1st Class Signed For - Wednesday 18th December - 11AM
REST OF THE WORLD
Orders will be dispatched on a first-come, first-served basis - but in some cases, this may not be possible. If you place multiple orders during the sale, we cannot combine them & each order will be dispatched separately.
RETURNS - All orders made during Black Friday Sale & in the run-up until Christmas will qualify for an extended return. This will allow you to return your order, for a refund up until January 31st. Any orders made outside of this period will be subject to our normal 30-day returns policy. All returns must be registered through our return’s portal. This is to ensure the returns process is as speedy and simple as possible. If you want to know more, check out our Returns Policy - https://www.thebearhug.com/shipping-returns-i5