Free (UK) Delivery On All Orders
Next Day Delivery Available When Ordered By 3pm

Info

WHAT SIZE DO I GO FOR?

This is a popular question…but as you already know we’re cut in our own way - so sometimes it can be difficult to nail down an exact size. If you e-mail info@thebearhug.com or use the contact page - we’ll do our best to help you find the perfect fit!

**REFER TO SIZE GUIDE FOR EACH PRODUCT HERE**

CAN I BUY SOMETHING AS A GIFT?

No Problemo, just let us know any of the little details you want to add & we'll do our best to put these in place! i.e A hand-written message by Luke to accompany the order.

ONCE SOLD OUT, ARE THEY GONE FOREVER?

Not necessarily, but we do work on the same ethos as when we started - Limited Edition, Original designs - We sometimes change colourways & bring back special editions. If sold out, add your email address to on the specific product page & you’ll receive an update as soon It’s restock…so you can get first dibs!

DO YOU TAKE RETURNS? 

We do indeed, you'll find return information under the 'Shipping & Returns' section in the footer of the homepage.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We sell to customers all over the world, so we've done our best to let you pay in your own currency. With our current payment provider, we can now accept payments in 40 different currencies.

WHAT HAPPENS IF MY ORDER DOESN’T ARRIVE?

If this unfortunately happens now & then, e-mail sales@thebearhug.com with your order number & the name you ordered under. We'll endeavour to resolve any issues asap! 

WHAT DEFAULT CURRENCY ARE THE PRODUCTS CHARGED AT?

 GBP (£) - We’re a British based business.

CAN I CANCEL MY ORDER?

You can, but you'll break our hearts in the process.

WHOLESALE INQUIRIES - 

email luke@thebearhug.com or info@thebearhug.com - We’ll send across our latest line sheet & pricelist

DELIVERY OPTIONS?

ROYAL MAIL 24 (1st Class) 48 (Second Class) & TRACKED // INTERNATIONAL AIRMAIL & TRACKED AIRMAIL - email info@thebearhug.com for any specific queries. Please take into consideration order processing times - 

GARMENT CARE INSTRUCTIONS? 

100% Cotton // Wash with similar colours // Wash inside out // Iron on reverse.

**REFER TO PRODUCT DETAILS ON THE SPECIFIC PRODUCT PAGE**

WHEN WILL MY ITEM ARRIVE?

We dispatch garments between Monday-Friday, we usually give 1 day for processing & then the stated delivery times. Use the contact page or email info@thebearhug.com with your order number to find out the status of your delivery.

DO YOU SHIP INTERNATIONALLY?

We ship worldwide - contact us If you’re unsure on specific country dispatch.

 

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