The artwork is gallery quality Giclée print on 100% cotton rag archival paper, printed in-house with archival inks. The print dimensions are 32cm x 59.4cm, border sizes vary slightly.
Shipping Rates
UK:
TRACKED 48 - £3.45
TRACKED 24 - £5.45
EU: £9.95 ( Eu customers may also be required to pay customs charges as of January 2021. These customs charges vary depending on destination country and cost of items purchased. Please check your country’s customs rates for more information)
US: £12.95
ROW: £17.95
Shipping Policy
We’re a small team, but we do our best to send your order as soon as possible. We aim to dispatch orders within 2-10 business days of purchase unless the item is on pre-order it will then be dispatched on the date specified on the product page.
A confirmation email will be sent to you to let you know we have received your order, and you will also receive an email confirmation when your order has shipped.We ship worldwide Monday-Friday. Please allow up to 7 working days for UK orders to arrive and 14 working days if you are an international customer, as shipping times can vary depending on the courier.
We work hard to dispatch your order as quickly as we can, but please note: Our 48 & 24 hour courier service starts once the goods leave our warehouse and doesn’t include the time it takes us to process your order.
Pre-Order Policy
As our products are embroidered and printed on demand, some of our products are available to purchase on a pre-order basis. The estimated release date is provided on the product page before you make your purchase. All goods must be paid for in full to secure your pre-order.
If you place an order that contains pre-order items, we will dispatch the entire order on the release date given.
While we aim to dispatch all pre-orders on or before the date given, delivery dates for pre-orders are subject to change and can sometimes vary from the estimated arrival date, but we’ll keep you informed if this is the case.
You can cancel your pre-order anytime before it has been dispatched for an exchange or refund, but please contact us 24hr hours before the release date to ensure that your request can be processed.
Any questions, please email us at info@thebearhug.com or use our contact form
The highest standards of the Payments Card Industry Data Security Standards (PCI-DSS Level 1). What does that mean to you? Our encryption, data security and physical security meet the industry's highest standards to keep you safe.
We're dedicated to protecting your privacy and making your payments safe. Not only do we use highly effective payment security technology. We also have a team of security experts working 24/7 to ensure your safety.
Return Policy
Please return the item(s) within 30 days of receiving them for a full refund.
Items returned must be in the same condition as sold- not worn, washed, marked or altered in any way. We reserve the right to refuse a refund/ exchange if the items have any signs of wear, alterations, misuse or damage.
Please note that all original shipping and handling charges are non-refundable.
We are not responsible for lost returns or exchanges or for items damaged in shipping, if these instances occur you must file a complaint with the courier.
We do not accept exchanges or refunds on 'Mystery Box' or 'Lucky Dip' items.
UK Customers: We offer FREE returns using Royal Mail’s tracked return service which is available here: http://www.royalmail.com/track-my-return/create/3262
International/ EU Customers: Please return your items to: The Bearhug Co. LTD, Stokesley Business Park, 22 Ellerbeck Way, Stokesley, Middlesbrough TS9 5JZ.
Please include a completed Returns Form with your item(s), which can be downloaded here: RETURNS FORM Just get in touch if you do not have access to a printer at info@thebearhug.com to tell us what you would like to return.
International/ EU customers are responsible for the shipping costs incurred when returning items to us and shipping costs are non-refundable.
Exchange Policy
We are only able to offer exchanges to our UK customers
Please return your item(s) within 30 days of receiving your order.
Once we have received your package please be assured we will process your exchange as soon as possible, however, this can take up to 14 days.
Once we receive your exchange item(s) we will get in touch via email to arrange additional postage fees for the exchange to be sent back out, (this is £3.45 for UK addresses). This fee can be paid via Paypal or bank transfer.
Please include a completed Returns Form with your item(s), which can be downloaded here: RETURNS/EXCHANGES FORM
Just get in touch if you do not have access to a printer at info@thebearhug.com to tell us what you would like to exchange.
For free Royal Mail Tracked returns and exchanges (UK customers only) use the link below: http://www.royalmail.com/track-my-return/create/3262
